Digital Account Executive

Are you looking for an opportunity to work for one of Birmingham’s top Digital Agencies?

We’re looking for an experienced (min. 1 year) Account Executive to join us as part of the Account Management Team.

Here at fastfwd, we’re interested in your potential to do great things with us. So, tell us what you’ve done before and what you’d like to do in the future.

In this role you will be:

• Directly managing day-to-day client relationships and handling project and retainer accounts
• Processing incoming support requests from your client roster and executing them via the appropriate teams
• Gathering new project requirements and working with colleagues on estimates
• Working with the project management team on delivery of website and webapp products
• Collating assets and information from customers
• Publishing content to websites using a CMS and in some cases producing or editing original copy
• Collating assets for web/app design and development projects
• Ensuring deliverables from the wider team are completed to the high standards our clients expect, and tested prior to handover
• Liaising with the digital marketing team on all matters related to site and campaign performance
• Tracking time, contract, SLA and billing information
• Identifying and pursuing new opportunities to up-sell services to existing clients in a way that supports their strategic objectives

Although it’s essential that you have worked in an account management (or supporting) role before, your experience need not be directly in the web development and digital marketing spheres. If you can bring the softer skills to the table, we’ll train you on the rest.

We know that great Digital professionals come from a variety of backgrounds. We’re more interested in what you can do, the transferable skills that you bring, and what you would like to learn next.

This is a fun, relaxed and friendly place to work, in great surroundings. Hybrid work, splitting the week between the office and home. If you’re highly organised, soak up new knowledge like a sponge and have a good sense of humour, you’ll fit right in.

We are a successful Digital Agency in a fantastic set of offices in Birmingham’s Jewellery Quarter. Here, you’ll find the opportunity to develop your skills alongside smart, experienced colleagues with a focus on building high quality products and customer experiences.

Additional benefits:

• Private Medical Insurance
• Worldwide Travel Insurance
• 23 days holiday plus up to four additional days awarded for each year of employment

To apply please email your CV, along with a cover letter outlining your current status, career goals and salary expectations, to [email protected] or apply on LinkedIn.

Absolutely no contact from recruitment consultants or agencies will be accepted. Applicants, please always apply directly!