How do you know if your UX design is failing? It’s simple: test it! However, testing your site internally is usually not sufficient; over-familiarity can cause snow blindness, and lack of UX experience can make ascertaining the best course of action a challenge. Outside validation provides an impartial eye, and the perspective necessary to investigate if your website works for your target users. At fastfwd, our UX testers follow a robust framework in testing websites and apps. This includes customer surveys, creating testing protocols, defining key research metrics and recruiting relevant participants to test your site. Once enough data has been collected, we’ll provide a clear analysis of our findings and the test results, along with practical recommendations.